Contact Us
Have a question or need help with your order? Our team is here to make your party planning easy. Send us a message anytime and we’ll get back to you as quickly as possible.
Contact Us
Let us know how we can help
Frequently asked questions
Find quick answers to our most common questions about orders, shipping, returns, and support.
You can email us anytime at support@partydepot.com
Our support team is available Monday–Friday, 8 AM to 5 PM. Emails received after hours are answered the next business day.
Most messages are answered within 1 business day, often much faster.
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help. Once an order is processed, changes may not be possible.
You can view all details in our Shipping Policy and Refund & Return Policy pages linked below.
Your order confirmation is sent automatically to the email you used at checkout. If you don’t see it, check your spam or promotions folder, or email us and we’ll resend it.
If your order hasn’t shipped yet, contact us right away so we can update the address. Once an order is processed or shipped, changes may no longer be possible.
